Return and Exchange Period: Customers can return or exchange products within 14 days from the date of receipt.
Condition of Products Accepted for Return
Products must be in their original condition, intact and without any damage.
Returns are accepted only if the product is defective or damaged.
Products that have been opened or used are not eligible for return.
Excluded Products
All used or opened products cannot be returned.
How to Request a Return or Exchange
Customers can submit a return or exchange request through our website, email, or other communication channels.
Customers may contact our customer service directly or submit a request via the website.
Email for return requests: info@lavaprefume.shop
No purchase receipt is required to request a return.
Shipping Costs for Returns
We cover the shipping costs if the product is confirmed to be defective or damaged.
If no defect is found and the issue is due to misuse, the customer will bear the shipping costs.
Refund Process
After receiving the returned product, we inspect it.
If a defect is confirmed, the refund will be processed within 3 business days.
The full amount will be refunded, including the original shipping fees.
Refund Method
Refunds will be made using the original payment method.